Depending on the size of the data set, you may either transmit new data to DISCO physically or electronically. Rule of thumb: if you are sending us around/less than 100GB of data, use the FTP method for faster ingestion.
Then, if a New Matter Form was submitted, we will email you FTP username and password. Use these credentials with an FTP (file transfer protocol) software to upload the files. We recommend you download and use WinSCP.
*Note: if an 'Add Data to an Existing Matter' form was filled out, you should already have your FTP credentials.
First, complete a New Matter Form or an Add Data to an Existing Matter form. From the Help Center's homepage, select Submit a Request > New Matter Form or Add Data to an Existing Matter form. Then, if you are sending us around/more than 100GB of data, you will need to mail it physically to our offices via an external hard drive. Address your parcel to:
ATTN: New Data
4400 Post Oak Parkway
Houston, TX 77027
It is helpful to know what the physical media looks like for correct ingestion (e.g. color, brand of the external hard drive, etc.) Also, please note that any physical data sent to DISCO must have a return label included in the package or attached to the New Data Form submission.