Create a new DISCO database

Depending on the size of the data set, you may either transmit new data to DISCO physically or electronically. In general, if you are sending us around/less than 100GB of data, use the FTP method.


  1. On the Help Center homepage, click Submit a Request.HC.PNG
  2. On the New Request page, click Create a new Database.create-a-new-db.png
  3. Complete the form and then click Submit.

We will email you FTP username and password once the form has been received. Use these credentials with an FTP (file transfer protocol) software to upload the files. We recommend you download and use WinSCP.

Physical Parcel

If you are sending us around/more than 100GB of data, you will need to mail it physically to our offices via an external hard drive. Address your parcel to:

Attn: Media Management


3700 N. Capital of Texas Highway

Suite 150

Austin, TX 78746


It is helpful to know what the physical media looks like for correct ingestion (e.g. color, brand of the external hard drive, etc. Also, please note that any physical data sent to DISCO must have a return label included in the package or attached to the New Data Form submission.


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