You may have noticed a big red banner at the very most top of your database.
This red banner is displayed to keep our customers informed of when they can expect an outage. The reason for the outage is one of two things: (1) routine maintenance or (2) migrating to a more up to date version of DISCO.
Routine maintenance is done in order to maintain system performance, reliability, security, and stability of the DISCO infrastructure. We will run routine maintenance jobs every so often during the life of a database or if we make a substantive change to our software architecture.
Migrating to a more up to date version of DISCO:
DISCO will shut down your database momentarily in order to upgrade your database to be housed in our MOST up to date version.
Preparing for outage
We give our clients one week's notice before a scheduled outage. Each outage usually happens between 8pm-6am.
The red banner will display the starting date of the outage as well as a countdown to the exact second it starts.
Rescheduling your outage
Contact DISCO support at firstname.lastname@example.org. We would be happy to reschedule your outage at a more convenient time. However, there will be times your outage is mandatory and can not be rescheduled.