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How to use the high-speed uploader

If you have access to the high-speed uploader in the Collections & Transfer page, you are one of a few select customers who are receiving the high-speed uploader in advance of its official release. We appreciate your partnering with us to improve the uploader before it is released to all DISCO customers.

If you encounter any problems while using the uploader, please reach out to our Support team at support@csdisco.com

Table of contents

Prerequisites

To download and use the uploader, you must have permission to access the Collections & Transfer page in DISCO Review.

To install the uploader, administrative access on your local system is required.

To upload files, you must have read permissions for all of the files that will be uploaded.

We currently support the Chrome browser only.

To use the uploader, your network firewalls must not block it and you must not use a network proxy. We can work directly with your IT department if necessary.

While the high-speed uploader can run on CPUs with 4 hardware threads, we recommend systems with a minimum of 8 hardware threads.

Recommended methods for uploading data

To speed up the ingest process, we recommend uploads with approximately 500 GB each. While the uploader can handle larger sets of data, the ingest process will not begin until the transfer of the entire data set is complete . If you ingest a data set of 2 TB in 500 GB increments, we can start ingesting the first 500 GB well before the entire 2 TB is uploaded. This will allow you to start reviewing faster.

You may also decrease upload time by using an additional computer. If your network’s internal and external bandwidth is high enough to support two concurrent uploads, we recommend installing the uploader on another computer and uploading different data sets on each. If you're unsure of your bandwidth is high enough, reach out to our Support team the first time you use multiple machines. The team can view the initial progress to assess whether the additional upload is beneficial.

Downloading and installing the uploader

  1. Select the main menu.
  2. Click Collections and Transfers.Picture1.png
  3. Select the Download high-speed uploader button. It may be in the center of the screen or in the top right corner.

If the Download high-speed uploader button is not present, this means either:

  • You do not have administrative rights for your computer. Reach out to your administrator and request they download the uploader to your computer.
  • The high-speed uploader has already been uploaded and installed on your computer.

Install the uploader by following these steps:

  1. Select the DISCO Agent Installer file and open it.Picture2.png
  2. If you see a window called “Windows protected your PC,” click More info, then Run anyway.                                                   Picture3.png
  3. Select the installation location and click the Install button.
  4. When the installation is complete, close the window.

Once the program is installed, you can start using it to upload data.

Using the uploader

To test the uploader before uploading your files, follow these steps:

  1. Refresh the Collections & Transfers page, or use the DISCO main menu and select Collections & Transfers.
  2. Select the Upload button. It may be in the center of the screen or in the top right corner.
  3. In the wizard, add a simple name and the description “Testing only, do not ingest.” Click Next.
  4. Select a small file from your first ingest. Click Next.
  5. Assign the custodian and click Next.
  6. Review the upload and click the Upload button.

If the test works, upload your documents by following these steps:

  1. Reload the Collections & Transfers page, or use the DISCO main menu and select Collections & Transfers.
  2. Select the Upload button. It may be in the center of the screen or in the top right corner.
  3. Follow the instructions in the wizard to name the ingest, select the files, add custodians, and set the deadline.
  4. Click the Upload button.

Upgrading the uploader

When you navigate to the Collections & Transfers page, you may see a prompt asking you to upgrade your high-speed uploader.

Picture4.png

To upgrade, click Upgrade now and install the new file.

Troubleshooting

I’ve downloaded the high-speed uploader, but the DISCO Review app is still telling me to download it.

Reach out to our Support team.

The uploader is going very slowly.

Find out if you have SSL inspection enabled on your firewall, because this will degrade the uploader’s performance. If you do have SSL inspection enabled, ask for it to be disabled for uploader traffic.

If you do not have SSL inspection enabled or if disabling it did not work, restart the uploader by following these steps:

  1. In the DISCO main menu, navigate to Ingest.
  2. In the system tray, right click on the DISCO agent icon and click Exit Agent.
  3. In the DISCO main menu, navigate to Collections & Transfer.
  4. The uploader will have restarted and the upload should continue

If none of these steps help, reach out to our Support team with the agent.log, which you can access by:

  • Pasting %localappdata%/CSDisco/RIFT/ into the address bar of Windows File Explorer.
  • Navigating to /Users/yourname/Library/Application Support/CSDisco/RIFT in Mac Finder.

I’m seeing the 404 error message.

This error can occur when there is a temporary connection issue. Wait 10-15 seconds and refresh the page.

If the issue persists for longer than one minute, reach out to our Support team.

I’m seeing an error message reading “Connection lost.”

Check your network connection. Is your computer connected to the internet?

Next, restart the uploader application:

  1. In the DISCO main menu, navigate to Ingest.
  2. In the system tray, right click on the DISCO agent icon and click Exit Agent.
  3. In the DISCO main menu, navigate to Collections & Transfer.
  4. The uploader will have restarted and the upload should continue

If none of these steps help, reach out to our Support team with the agent.log, which you can access by:

  • Pasting %localappdata%/CSDisco/RIFT/ into the address bar of Windows File Explorer.
  • Navigating to /Users/yourname/Library/Application Support/CSDisco/RIFT in Mac Finder.
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