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How to ingest native files using the high-speed uploader

These instructions apply to databases that have the new self-service native ingest feature in crawl or walk.

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Contents

Prerequisites for ingesting native files in the Review app

  • Use the Chrome browser. We currently support the Chrome browser. In particular, Internet Explorer and Edge browsers may have settings that do not allow communication between the high-speed uploader and the DISCO Review app.
  • Allow pop-ups. Disable any pop-up blockers for DISCO. Pop-up blockers may disallow you from downloading the high-speed uploader.
  • Be a computer admin. You must be able to download and install the high-speed uploader on your computer. To do this, you must be a local administrator on your computer. Speak to your IT team if you are not.
  • No firewalls or proxy. To use the uploader, your network firewalls must not block it and you must not use a network proxy. If we need to work directly with your IT department for this to happen, contact Customer Support at support@csdisco.com.
  • Have read permissions. To upload files, you must have read permissions for all of the files that will be uploaded.

If you are unsure if these prerequisites are being met, ask your IT department to reach out to DISCO's Technical Services team at support@csdisco.com or (877) 941-0583.

Speed is limited by network speeds

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Your upload speed is determined by your network connection and available bandwidth. To test your local network speed, run this speed test and click Show more info. Find your network’s upload speed. Then, use the table to the right to see how quickly you can ingest your documents using the high-speed uploader.

Recommended practices for ingesting native files

Do not use password protection for any files. The connection with DISCO is secure and no additional encryption is necessary.

Copy the data to a staging area and/or restrict access to the source location. If files are being accessed by others as the upload is occurring, the process will take longer. Make sure all files are not locked or open elsewhere.

Do not combine small uploads into a single ingest.

Break up larger uploads into smaller uploads with approximately 500 GB each. While the uploader can handle larger sets of data, the ingest process will not begin until the transfer of the entire data set is complete. If you ingest a data set of 2 TB in 500 GB increments, we can start ingesting the first 500 GB well before the entire 2 TB is uploaded. This will allow you to start reviewing faster.

You may decrease upload time by using an additional computer. If your network’s internal and external bandwidth is high enough to support two concurrent uploads, we recommend installing the uploader on another computer and uploading different data sets on each. If you're unsure of your bandwidth is high enough, reach out to our Support team the first time you use multiple machines. The team can view the initial progress to assess whether the additional upload is beneficial.

How to download and install the high-speed uploader

Download the high-speed uploader by logging in to DISCO and following these steps:

  1. Select the main menu.
  2. Click Ingest.
  3. Select the Install high-speed uploader button in the top right. (If the button isn’t present, this usually means the uploader is already installed on your computer.)ingest_hsu_btn.png
  4. On your computer, select the DISCO Agent Installer file with the extension .exe.
  5. If you are prompted to allow the program to make changes to your computer, select Yes.
  6. Select the installation location and click the Install button.
  7. When the installation is complete, close the window.
  8. Once the program is installed, you can start using it to ingest data.

How to upload and ingest native files

You do NOT need to complete a New Database or Add Data to an Existing Database form if you are using this process to ingest native files.

To ingest files using the uploader, follow these steps: 

  1. Log in to DISCO Review.
  2. Select the main menu, then Ingest.
  3. Click the blue New ingest button in the top right.
  4. Select Native.Screen_Shot_2019-02-25_at_4.23.53_PM.png
  5. Complete the ingest wizard. You will be asked to name and describe the ingest, select the files you want to be ingested, add custodians and tags, and select additional options.Custodians_and_tags.gif
  6. After you after you have completed the ingest wizard, you will see a card for the ingest in the Ingest page. The card will include the progress, elapsed time, and the estimated time remaining 
  7. Once the ingest is complete, there will be options to view the included files and download the ingest report.Status_card.gif

Troubleshooting

If the high-speed uploader isn’t working in your IT environment or you cannot ingest uploaded files, you can troubleshoot your issue (see below) or contact our Support team.

I’ve downloaded the high-speed uploader, but the DISCO Review app is still telling me to download it.

Reach out to our Support team.

The uploader is going very slowly.

Find out if you have SSL inspection enabled on your firewall, because this will degrade the uploader’s performance. If you do have SSL inspection enabled, ask for it to be disabled for uploader traffic.

If you do not have SSL inspection enabled or if disabling it did not work, restart the uploader by following these steps:

  1. In the DISCO main menu, navigate to Ingest.
  2. In the system tray, right click on the DISCO agent icon and click Exit Agent.
  3. In the DISCO main menu, navigate to Ingests
  4. The uploader will have restarted and the upload should continue

If none of these steps help, reach out to our Support team with the agent-log.txt, which you can access by:

  • (On a PC) Pasting %localappdata%/CSDisco/RIFT/ into the address bar of Windows File Explorer.
  • (On a Mac) Navigating to /Users/yourname/Library/Application Support/CSDisco/RIFT in Mac Finder.

I’m seeing the 404 error message.

This error can occur when there is a temporary connection issue. Wait 10-15 seconds and refresh the page.

If the issue persists for longer than one minute, reach out to our Support team.

I’m seeing an error message reading “Connection lost.”

Check your network connection. Is your computer connected to the internet?

Next, restart the uploader application:

  1. In the DISCO main menu, navigate to Ingest.
  2. In the system tray, right click on the DISCO agent icon and click Exit Agent.
  3. In the DISCO main menu, navigate to Collections & Transfer.
  4. The uploader will have restarted and the upload should continue

If none of these steps help, reach out to our Support team with the agent-log.txt, which you can access by:

  • (On a PC) Pasting %localappdata%/CSDisco/RIFT/ into the address bar of Windows File Explorer.
  • (On a Mac) Navigating to /Users/yourname/Library/Application Support/CSDisco/RIFT in Mac Finder.
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