As you likely know, credit card processing and transaction fees have steadily risen over the past several years. While DISCO has historically absorbed any costs related to customer credit card transactions, we have started adding a credit card processing fee for payments made using any brand of credit card, effective April 1, 2025. We believe this is a simpler, more transparent solution than raising prices or locking customers into a specific method of payment.
Please feel free to reach out to ar@csdisco.com if you have any questions.
How can I access the credit card payment portal to pay my DISCO invoice(s)?
The invoice delivery email you receive from DISCO will include a link to pay any open invoice(s) for your account.
If you don’t have access to the invoice delivery email, create a billing ticket via the inquiry intake form asking for a link to your portal.
How can I pay my invoice(s)?
In the body of the invoice delivery email you received from DISCO, click on the link with the text “Pay invoice(s) here.”
On the portal, you will see your account’s name, your account’s total outstanding balance, and a list of your account’s open invoices.
You can use the “Search Invoice ID” box to search the list of open invoices using the document number.
In the “Select” column, check the box for each invoice you would like to pay.
In the “Payment Amount” column, update the value to the amount of the invoice(s) you would like to pay. This value defaults to the full invoice amount.
The “Total” field at the top of the page will update with the sum of the “Payment Amount” column. Once you have selected the invoices and input their respective payment amounts, click the “Payment Method” button at the top or bottom of your browser screen to proceed to payment.
Do I have to pay the full invoice amount?
No, invoice payment amounts are editable. If you choose to pay less than the full amount, however, the invoice will remain open until a complete payment is received.
Can I save my payment method to the portal?
Yes, click the “Save payment method” box before selecting “Process Payment” for all payment types. Your information will be saved for future use.
How much is the credit card surcharge fee?
The credit card surcharge fee will be assessed based on the credit card type, the credit card provider, and the zip code of the billing address associated with the card.
Can I use other payment methods on the portal?
Yes, the portal allows for payment via credit cards and bank transfer.
To use a bank transfer, click the “Bank” option, enter your name and email, select a payment method, and follow the prompts. No surcharge will be applied to bank transfers.
How can I avoid the credit card surcharge fee?
In order to avoid the fee, you can pay your invoices via ACH or Wire Transfer. Information for ACH or Wire Transfer can be found below:
ACH:
JP Morgan, Beneficiary CS Disco, Inc.
Routing number: 111000614
Account number: 900096873
Wire Transfer:
Bank Routing Number: 021000021
SWIFT Code: CHASUS33
General Bank Reference Address: JPMorgan Chase New York, NY 10017
Account Number: 900096873
Account Name: CS Disco, Inc
Will I see the credit card surcharge amount?
Yes, once you input the credit card information completely, the surcharge item will be automatically added and the total will update to reflect the change.
Who can I contact if I’m having issues with getting my payment processed?
Send an email to ar@csdisco.com and someone will be in touch to assist you.