DISCO rolls out new features and enhancements in three distinct phases: crawl, walk, and run. Each of these steps is typically separated by 2 to 4 weeks, allowing us to obtain user feedback and performance data before fully releasing a feature or enhancement to all databases.
The first step of the feature release process is the crawl phase. During this phase, the feature is released to a handful of review databases or organizations, typically 5-10.
During the crawl phase, we will have minimal documentation in the support center. However, our Customer Success team can always help you by phone, email, or live chat:
- (877) 941-0583, available 8 AM to 7 PM CST on weekdays
- email@example.com, available any time
- The Live Chat button in the bottom right-hand corner of the support center
The crawl phase lasts approximately 2-4 weeks. During this period, we will monitor the system performance and solicit feedback from those with the feature improvement.
The second step in the feature release process is the walk phase. During this phase, the feature is enabled on all new databases.
During this phase, release notes and more substantial documentation will be published in the support center.
The walk phase lasts approximately 2-4 weeks.
The final step in the feature release process is the run phase. During this phase, the feature is retroactively applied to all databases in DISCO.
Some features will never reach the run stage, particularly if the feature improvement will create inconsistencies between already ingested documents and newly ingested documents in the same database.