During ingest, DISCO processes video files to extract available metadata; however, display of those videos in the Viewer is dependent on multiple factors outside of DISCO. The specific video codecs available in the end users' browser and operating system will determine whether or not the videos can be played in the DISCO Viewer.
When the codecs to play a video are available in the browser, the video will display the video and controls in the document viewer.
When the codecs to play a video are not available in the browser, the video will be noted as "not supported" and prompt the user to download the native.
When this happens, a user can download the original file or try a different browser or computer. Not all codecs available on a particular computer are available through the browser, so a file that cannot be played in the browser may still be playable from the native on the same computer.
Users can also reach out to DISCO Professional Services for assistance in converting the files into ones that will work for them.