If your batch print job is showing as "queued" or "running" in Disco, this means the job is working as expected. The time it takes to batch print your documents will depend on the size of the dataset. If you have been waiting over 24 hours for a batch print to finish processing, contact Disco Support and we will be happy to look into the job details for you.
Furthermore, depending on the size of a batch print and your internet connection, it may be easier for you to have Disco Support download a production or batch print from our connection and FTP the files or mail you a physical hard drive. If you are interested in this service, Contact Disco Support for a professional services quote.