About Project Management Services at DISCO
DISCO provides a comprehensive ediscovery platform that enables users to manage their matters themselves, end-to-end. However, some matters or customers have needs for billable assistance from expert project managers. The DISCO Project Management team provides full-service hands-on support for those customers.
The list below highlights just a few of the most common value-add services that project management provides, but there are many other ways that DISCO Project Managers can add value with our customers. Reach out to ProjectHelp@csdisco.com directly to discuss your needs with a member of the Project Management team.
Full End-to-End Project Management
Many matters require a dedicated project manager(s) to be the primary point(s) of contact to guide, coordinate, track and deliver on the multiple requests of a matter.
DISCO’s Project Management team specializes in large, fast-moving projects and the communication, tracking and expertise needed to make those projects successful. Some of the key areas of value for end-to-end Project Management include:
- Product expertise to optimize workflow and specific matter requirements
- Matter tracking and coordination of all aspects, such as forensics, productions, review, expert witness, or any other area of specialty
- Workflow consultation such as Review, AI, Search and Case Management
- Ediscovery expertise, such as specialized formats and requirements (some examples: government agency specifications, cross-border, GDPR)
- Performing or managing complex data tasks, from data ingestion to production, or customized requests
Workflow Design and Guidance
DISCO Project Managers have hands-on expertise, and focus not only on the coordination but also the expert guidance of the matter. Workflow is an important part of a successful matter, and all DISCO Senior Project Managers are qualified in expert workflow guidance. This is a key differentiator for customers that can rely on their project manager providing direct help and value in the platform and in determining the best approaches.
Common workflow consulting areas include:
- AI Workflow
- Review Stages
- Search and Analysis
- ECA (Early Case Assessment)
- Multi-Language Review
- Joint Defense Group
- Plaintiff Class Action
Hands-on Expert Help
The DISCO Project Managers are hands-on experts in the DISCO platform and the ediscovery process. This provides customers with direct and immediate help with their requests for guidance or work.
DISCO customers can be assured that the Project Managers they are working with are proficient in all aspects of the application, resulting in more immediate answers or fulfillment of requests.
Many customers would like to learn how to perform the work themselves, but due to deadlines or availability need DISCO Project Managers to perform the work. DISCO offers a hybrid approach that combines strong responsiveness and expertise to perform the work, but those same resources are available to guide and share the steps and methodologies that will optimize the DISCO experience.
This provides long-term value by increasing the self-sufficient capabilities with our customers, while continuing to have the billable Project Management team available to help as needed.
AI Consulting and Guidance
DISCO AI is both easy to use and incredibly powerful, and when combined with the unique qualities of each data set, it amplifies the importance of the DISCO Project Management team providing Consulting and Guidance to using DISCO AI.
DISCO Project Managers will provide workflow recommendations and proven steps to setup a good AI workflow, and continue consulting through the life of the review and matter to refine and advise as the Review or Analysis continues.