DISCO Desk provides a simple, streamlined support experience led by a specialized team of on-demand ediscovery technologists who have been trained to help with all client needs, whether straightforward or complex.
DISCO Desk ensures that users are matched to a person with the specific expertise they need. With a single point of entry, DISCO clients can expect to be connected to the right resources without having to navigate a confusing help site, deciding which support line to call, or have frustrating “conversations” with chatbots. If you or your team needs help, give DISCO Desk a try today.
The DISCO Desk team helps in broad areas of software and services support; here is a sampling of the DISCO Magic you’ll experience with a click of a button:
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Technical issues and troubleshooting: No need to leave the platform if you get stuck or need to report a problem. Just answer a few questions via DISCO Desk and we’ll get back to you ASAP.
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Product feature support and training: DISCO Desk is here to answer your product questions, share our best practices, and point you to the most relevant and helpful training resources based on your questions.
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Workflow questions: Unsure if you have set up your search terms correctly or if you just want us to make sure that it’s optimally configured? No problem, DISCO Desk is happy to be a second pair of eyes.
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Billing inquiries: We are as transparent as possible when it comes to invoices, but DISCO Desk is available if you have any questions or need further clarification.
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Product feedback and feature requests: Our platform only gets better with your feedback, so we make it as easy as possible for you to share your thoughts, in real-time as you’re working on our platform.
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On-demand professional services: Our experts are ready to tackle a single task or manage the entire discovery process from start to finish.
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Forensic collection and preservation
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Data operations
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Custom data solutions
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Project management
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Workflow guidance and management
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Managed review services
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Consulting requests
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